#Windows10 #Help – Whether youâ€™re a new Windows user or youâ€™ve been working with PCs for decades, there are times when all of us need a little bit of help. Early computers would have simply prompted you to refer to the manual, but modern systems have access to far more sophisticated methods of providing assistance.
However, theyâ€™ll do you no good if you arenâ€™t aware of how to access the help thatâ€™s offered up by Windows 10. With these tips, you can be sure that youâ€™re never too far away from the guidance and information that you need.
Traditionally, F1 has been the Windows shortcut key for help documentation, and that remains the case in Windows 10. If the program that youâ€™re using has its own help services, theyâ€™ll be opened when you press the key â€” otherwise, your default browser will simply open a Bing search that outlines a few ways to get help.
Cortana is one of the most talked-about features Microsoft has included in Windows 10, and the virtual assistant isnâ€™t just a handy way of scheduling meetings and searching through the files on your computer â€” itâ€™s also a great method of finding help for basic issues.
Just tell Cortana to listen by clicking the microphone icon or saying â€œHey, Cortanaâ€ if youâ€™ve enabled that option, and ask your question verbally. Many frequently asked questions have had responses built into the softwareâ€™s knowledge base, so youâ€™ll likely get your answer right there and then. Reference items like useful keyboard shortcuts are another thing that Cortana can handle very well.
Of course, thereâ€™s a limit to the issues that Cortana is able toÂ help with. If youâ€™re looking for assistance with an in-depth problem pertaining to an obscure piece of software, itâ€™s perhaps best to try another avenue. Â That being said, itâ€™s well worth a try if youâ€™re asking a question that pertains to the Windows environment or proprietary Microsoft software.
Chat with Support
There was a time when online support was regarded as an even more frustrating alternative to calling a companyâ€™s telephone helpline, but thankfully todayâ€™s services are far better than they were in the past. InÂ fact, Microsoft is so confident in the current state of its chat-based support system that itâ€™s been integrated into Windows 10 itself.
To get started, use the Search Bar to locateÂ theÂ Contact Support app thatâ€™s pre-installed with Windows 10 â€” if youâ€™ve removed it, you can find it on the Windows Store.
Once you have the app open, navigate to the section that best fits the issue that youâ€™re looking to getÂ help with. Once youâ€™ve found the appropriate topic, youâ€™ll be give the option to Chat online with a Microsoft Answer Tech. Be sure to describe your problem as clearly as possible, and youâ€™ll be in good hands to get the problem sorted quickly and easily.
Arrange a Call-back
There are plenty of users who would prefer to speak to someone rather than use atext-based chat client â€” but no one wants to find themselves trapped in an automated phone system. Thankfully, Microsoft offers an option to schedule a call for the future, to prevent the need for having to wait on hold for any extended period of time.
To do so, open up the Contact Support app and try and find the topic that fits your problem. Youâ€™ll be given the option to request a call as soon as a support agent is available, but that amount of time might fluctuate wildly depending on the time and your location.
However, if you select Arrange a call, you can specify a time that works for you. Key in your phone number and select a date, and youâ€™ll be presented with a list of available appointments.
Again, the agent that you speak to will likely have the necessary knowledge and training to deal with most issues, but itâ€™s best to do a bit of preparation yourself to ensure that things run smoothly. Above all else, if youâ€™re scheduling a call for the future, make sure that youâ€™ll have access to your PC when that time arrives â€” thereâ€™s not much that the agent on the other end of the phone can do for you without someone at the system.
Source :Â Ask the Experts